Knowledgebase: Tech TIPS
Protect your Domain Registration
Posted by Roy Petersen on Feb-15-2007 12:16 PM

Protect your Domain Registration

We often get frantic support calls like, "HELP! My web site is completely down!!!" We do a little checking and discover that the web site's fine, but the problem is that the domain name registration has expired, so the registration agency has disabled the nameserver lookup. In some cases, the registration expired so long ago that the registration has been completely deleted (and in one case, re-registered by a porn site.) This underscores the importance of checking your web site frequently even if you haven't made any changes to it lately. We do not monitor the status of your domain name registration.
This problem is almost always caused by invalid contact e-mail addresses in the domain name record. Most registration agencies send renewal notices via e-mail to the billing contact and/or the administrative contact associated with the domain name. If those e-mail addresses are no longer valid, you won't get the renewal notice, your domain registration will expire, and your domain name will be "turned off". In some cases, you may even lose your rights to the domain name entirely.
Don't let this happen to you. Check the information associated with your domain name to make sure that all the information is still valid. If it's not, change it. You can view your domain name record by using the WHOIS lookup of just about any domain registrar.

Beware of Bogus Renewal Scams
Several domain registrars (notably Verisign/Network Solutions,, and Domain Registry of America/Canada) are targeting unsuspecting domain owners with domain expiration notices disguised as renewal invoices or as official government notices. These bogus "invoices", sent by postal mail and/or e-mail , are in fact solicitations to transfer your domain away from your current registrar, which is likely to result in a significantly higher cost with no additional benefit.
Pay close attention to any domain renewal notices or invoices you may receive to ensure that they're from the actual registrar of your domain name.