Knowledgebase: General
Why should I host with you?
Posted by Roy Petersen on Feb-15-2007 12:16 PM
We are aware of the fact that there is a lot of competition in the hosting business, and that we are not the cheapest one out there, however cheapest isn't always best - on the contrary! We offer you incredibly fast servers with excellent redundant connectivity. On top of that, our knowledgeable staff is offering you the support you deserve every day of the week, every hour of the day.

The members of the WB Help family have been on the Internet for a long time. Our main focus is in Web Development, Web Hosting, complex solutions for your company and many other Internet-related services. We know our clients on a first-name basis, not by an invoice number.

Service and Support
We care about the success of our clients' online presence. We offer many types of support including Email, phone, and online with our support site, knowledge base, real-time chat, and several Instant Messengers.
Our team is absolutely committed to your success and satisfaction. When you sign up with us, you will be provided with a clear and defined escalation path when problems occur.

Reliability
Web Hosts and Internet-based companies live in a big pond. In fact, if you do a search on "web hosting", you'll get literally tens of thousands of results. If our service and reliability isn't the absolute best, there are many other companies available. Whether it's 24/7 network monitoring, nightly backups, keeping a close eye on network traffic, or using the best hardware and software, you can rest easy knowing we're on top of things.

Network Experience
We don't wait for a network alarm, or worse, a client to tell us something is wrong, to fix something. Proactivity is one of the best traits one can have in this field. We keep a close eye on bandwidth, computer processor load, memory load, and network traffic and take measures to correct it before it becomes a problem. Take for example disk space on one of our web servers - if it reaches 80%, we are notified and order another hard drive. It's that simple.

Competitive Pricing
We'll admit we're not the cheapest, but the fact that you get what you pay for is more than just a cliché. We offer the lowest prices we can, while figuring in costs such as equipment, bandwidth, and highly-trained staff. We don't offer many "specials" and instead offer competitive pricing every day. There have been many clients who have found cheaper hosting elsewhere and have come back to us because the other service left a lot to be desired. We've seen many dot-coms turn into dot-bombs, and there are many reasons why we've not only survived, but thrived.

Friendly and Approachable Staff
"Ask us anything" is a motto we live every day. We work with our clients and we have fun doing it.

No Long-Term Contracts
We don't believe in long-term contracts which prohibit you from making your own service decisions. Our hosting is month-to-month, as well as yearly, if you prefer. If you're not happy with our service for any reason, you are free to transfer your service to another provider at any time, and we will even help you do so. That's it!

Security
We take security very seriously. Every precaution is taken to ensure that absolutely no one has access to your server other than our technical staff. Passkeys and locks ensure that your server is safe and secure. We do not monitor content and do not release customer profiles or disseminate customer information unless required by law.

Mission
Our mission is to assist our clientele in streamlining their business processes and Internal communications through Intergrations of the most efficient and effective technologies and methodologies. Emphases on building relationships with our clientele is our highest priority. To that end we focus on comprehensive solutions with full administrative facilities with the goal of making sure that the only time you ever have to call us is to request a new project ... or to just say hello.

Relationships
Clients. Our core focus and the sole reason we exist. We work with you to indetify your goals and objectives ultimately building lasting solutions that fit within your business strategy. For more information on how to form a lasting business relationship with us please point your browser to "Contact". We look forward to delivering our brand of high quality service to you.

Methodology
Because of our experience in developing high quality applications and carefully designed websites, we are able to quickly and efficiently lay out a concise plan from start to finish. It is our experience that is our greatest asset to you, and what sets us apart. It is our experience that allows us to apply a precise, practiced methodology to every project. We are able to benefit you by delivering a smoothly engineered and managed process that the accomplishment of all project objectives in timely manner. This is our pledge.
  "Why should I host with you?" - An excellent question, and I hope I've given you a few of the better reasons here. Need more information? Please drop us a line anytime...we're here to help!