Knowledgebase: POP3 Server (Incoming)
What is wrong when I get a Login/password mismatch or Authentication failure error?
Posted by Roy Petersen on Feb-15-2007 12:16 PM
If you are entering in the correct login, then you must be using the wrong password for this particular POP3 account. It is very important to remember that both the login and the password are case sensitive! Try several times, making sure that you are entering in your login and password correctly. Remember that you determined the login and password for this account through your Control Panel, and can easily change it the same way.

If you cannot get in, do not panic! This is a problem that is easily corrected. Take the following steps one by one to correct this problem:

  1. Log into your Control Panel using your system login and your system password.

  2. Look for the link to "MAIL", and click it.

  3. Find the "Manage/Add/Remove Accounts" link and click it.

  4. Locate the "Change Pass" link, and click it.

  5. Now type a new password for this POP3 account. Once you have entered this password, press the "Change" button near the bottom of the page.

  6. The password for this POP3 account has now been changed, and you can check for e-mail on this POP3 account using the login and the new password.