Knowledgebase: SMTP Server (Outgoing)
Why does the e-mail take a long time to reach the recipient?
Posted by Roy Petersen on Feb-15-2007 12:16 PM
Many different factors play into the overall time in transit for e-mail. E-mail sent to you through your account will be delivered and ready immediately because the e-mail is delivered locally on our network rather than a different network across the Internet.

The biggest cause for delay in mail delivery is when a certain SMTP server is not reachable. For example, if you were to e-mail, our SMTP server would first make sure that the domain name "" exists. If not, the mail is sent back to the sender with a "host not found" error.

Next, the e-mail is sent to the SMTP server for If the SMTP server is unreachable, it will try again for anywhere from the next 4 hours to 5 days. This is the number one cause for e-mail delivery delays: problems with SMTP servers.

Another possible problem could be due to any routing problems between and "". We assure our clients that once you have sent your outgoing mail through your SMTP server, it is automatically sent out for delivery. Beyond this point, there is nothing we can do to speed up the delivery time for e-mail.